Privacy Policy

At Sanam Rent A Car LLC an Independent National Car Rental Licensee operating under the National Car Rental brand in the UAE ("National"), we respect the privacy of our customers. We have implemented this privacy policy to explain to you how we use and protect personal information we may gather from you when you use this Web Site, our Mobile sites, at our rental locations and from third party sources ("Privacy Policy").

In order to complete your reservation, we may need to share your information with certain National locations which are owned and operated by Enterprise Holdings, Inc.

By using our Web Site, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy. Please note Sanam Rent A Car LLC treats all information collected as confidential and will only use this information to meet our obligations and business needs in providing the service. We never sell this information to any parties whatsoever. If you do not agree to the terms of this Privacy Policy, please do not use our Web Site.

WHAT INFORMATION IS COLLECTED

PERSONAL INFORMATION

INFORMATION YOU PROVIDE

As a general rule, you will not be required to provide personally identifiable information as a condition of browsing our Sites. You may provide us with certain information in connection with a transaction or in your interactions with our Web Sites, mobile sites and at our rental locations.

We may access location based information from your mobile device while searching for a National location in the area in which you have expressed interest. We do not use this information to specifically locate you for any reason other than to provide you the service. If you do not wish to allow us to use your location information then please turn off location services at the device level. Failing to provide requested information will not inhibit your ability to browse the Web site or Mobile site, but it may prevent you from being able to complete certain transactions or receive certain services from us.

INFORMATION COLLECTED AND STORED AUTOMATICALLY

As part of the standard operation of our Sites, certain information may be automatically provided to our Web servers by your computer including for example, system related data such as domain and IP address. We collect similar information as part of the standard operation of our mobile site, including mobile device brand and model. Except as otherwise explained in this policy, we may combine the information we automatically collect from you (as described above and as described below, under "Cookies & Pixel Tracking") with your personal information in order to tailor our website and enhance your online experience by saving your preferences and/or to help identify site features, advertisements and offers that may be of interest to you.

COOKIES & PIXEL TRACKING

Cookies are short strings of text sent from a Web server to a Web browser when the browser accesses a Web site or Mobile Site. Cookies may be "session-only" or "persistent." Persistent cookies last for more than one visit and are typically used to allow a visitor to our Web site to personalize their experience.

By adjusting the settings in your browser, you can refuse to accept cookies, give yourself the opportunity to accept or reject cookies, or simply receive notice of when cookies are being placed. Refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.

In conjunction with these cookies, we may also use pixel tags (also known as "clear gifs," "Web beacons" or "1-by-1gifs") on our Web site and in our advertisements. We may work with our Affiliates (companies related to us) and our service providers to help us track, collect and analyze this information. Pixel tags may be used to collect a variety of information about your visit to our Web site, including the pages you view, the features you use, the links you click and other actions you take.

  • To opt-out of this feature when using our rental sites, an opt-out cookie will be set, blocking our analytics service provider from collecting your data.

Cookies may also be placed by third parties during your visit to the Web site. Our subsidiaries, affiliates and business partners may use these cookies in connection with their use of pixel tags for online preference marketing purposes (discussed below) or to assist us with some of the previously described functions. We do not control these cookies.

ONLINE BEHAVIOUR ADVERTISING

We use third-party advertising companies to serve ads on our behalf across the Internet. These companies employ cookie and pixel tag technology to measure and improve the effectiveness of ads for their clients These companies may use this information automatically collected about your visits to this and other Web sites in order to provide targeted ads about goods and services of interest to you, and for online preference marketing purposes. Our system may not respond to Do Not Track requests or headers from some or all browsers.

HOW COLLECTED INFORMATION IS USED

We use the information we collect for the following purposes:

  • To assist you with reserving and renting.
  • To conduct other transactions that you request.
  • To service your account or membership with us, respond to your questions and contact you when necessary.
  • To provide you with discounts, coupons, offers and other information and opportunities and services that may be of interest to you. You may receive these offers in advertising that is directed to you via third party sites and media properties, including in social media. You may be able to opt-out of these ads by clicking on an icon in the ad or through the privacy settings in each media property.
  • To assist us in providing better products and services (for example, we may contact you by telephone, mail or email to assist us in evaluating the performance of our staff, to assess the quality of product and service received and to help us improve our Web site, facilities and services).
  • To compile statistics and analysis about our customers' use of our Web site, products and services, which statistics are only used to enable us to provide better customer service, products, features and functionality to you and other customers in the future.
  • To help us to operate, maintain and improve our systems and Sites.
  • To allow you to modify or cancel a reservation.

In certain areas of our Sites, we provide you the ability to enter your friend's name and email address in order for National to send your friend a one-time email inviting him or her to visit this Website. National stores this information for the sole purpose of sending this one-time email. We may combine the information that you submit to us with information related to your transactions with us, such as rental location and vehicle type, as well as with information we receive about you from credit reporting agencies and other data providers who assist us in processing requests, maintaining our data and optimizing our marketing and other services. This Privacy Policy applies to data collected via our websites and mobile sites, in connection with any transaction and at our rental locations. If the same information about you is also gathered from other sources with different privacy policies, National may elect, in its sole discretion, to treat such information in accordance with the privacy policy that least restricts our use and disclosure of such information.

We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law to be used for statistical, marketing, archiving, and other analytical purposes. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other analytical purposes.

We will use your information in the country in which you make a booking. Please be aware that, unless prohibited by law, your use and/or continued use of this website signifies your express consent that all information that we process may be transferred to or stored on servers and processed outside the country of your residence.

WITH WHOM THE INFORMATION MAY BE SHARED

We may disclose the information we collect from and about you to our subsidiaries and affiliates to use as described in this policy. We may also disclose this information to third parties: (1) when required by law, (2) in response to legal process, (iii) without legal process in response to a request from law enforcement relating to a criminal investigation; (3) to protect our rights, privacy, safety or property, or the public; (4) to permit us to pursue available remedies or limit damage that we may sustain, or (5) to enforce the terms of any rental agreement or our website’s terms and conditions; (6) to our licensees and their licensees or franchisees, and/or third parties, subject to confidentiality agreements as appropriate, for administrative, technical support or other business purposes as necessary to facilitate our transactions with you, to submit email communications to you on our behalf, to process your credit card, conduct analytics services, or to maintain and improve our services; (7) to your frequent flyer or other rewards program provider; or (8) otherwise with your consent. We may disclose your personal information to third-party service providers including a payment processor to bill you for goods or services, an email provider or media agency to send email and other communications to you on our behalf and the provider of our live chat feature in order to offer you customer service, among others. These service providers may be located in a country different from your country of residence, such as the United States or European Union member country. These service providers are contractually required to maintain the confidentiality and security of your information. However, your information may be accessible to U.S. or EU authorities in accordance with applicable laws.

We may also share aggregated or de-identified information about our customers with our adverting and marketing partners, and third party media properties, including social media sites to allow them to send targeted advertising messages on our behalf. With your prior notice and consent, we may share your name and email address with our co-branded partners and affiliates in order to provide the services you have requested and for marketing purposes. If you wish to stop receiving promotional communications from these third parties, please contact the third party.

TESTIMONIALS

We may post customer testimonials/comments/reviews on our web sites which may contain personally identifiable information. We will obtain your consent via email prior to posting the testimonial. To request the removal of your testimonial, please contact us.

LINKED SITES

Our Web site may contain links to other Web sites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web sites. Accordingly, we recommend that you review the privacy policy posted on any Web site that you may access through our Web site.

SOCIAL MEDIA WIDGETS

Our Web site includes Social Media Features, such as the Facebook and Twitter buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

CHANGES IN TERMS

We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by means of this site (or as otherwise deemed appropriate) prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

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