Privacy Policy

At National Car Rental ("National") we respect the privacy of our customers. We have implemented this privacy policy to explain to you how we use and protect personal information we may gather from you when you use this Web Site from the United State or Puerto Rico by means of this Web Site ("Privacy Policy").

By using our Web Site, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Web Site.

Some National locations in the U.S. and Canada, and all National locations in Mexico, the Carribbean, South America, and Asia, are owned and operated by independent licensees that are not controlled by us or our Affiliate companies ("Licensees"). This Privacy Policy does not apply to our Licensees.

National does not control the use of any personally identifiable or payment information collected by its Licensees. Licensees are required to identify themselves (i.e., at their locations and in their agreements, sales materials, business cards, marketing materials, advertisements and other National branded materials) as "An Independent National Car Rental Licensee" or by other similar terms. National is not responsible for the Licensees' information practices.

WHAT INFORMATION IS COLLECTED

PERSONAL INFORMATION

As a general rule, you will not be required to provide personally identifiable information as a condition of browsing this Web Site. However, we may collect personal information from you in certain areas of our Web Site when you submit it to us in connection with one or more specific purposes, which are described below under "How Collected Information Is Used." The personal information we may collect include but is not limited to your:

  • Name
  • Address
  • Telephone numbers
  • E-mail address
  • Frequent flyer number
  • Driver's license number and expiration date
  • Date of birth
  • Credit card numbers
  • User name and password
  • Membership and corporate ID numbers

Failing to provide requested information will not inhibit your ability to browse the Web Site, but it may prevent you from being able to complete certain transactions or receive certain services from us.  

We may combine the information that you submit to us with information related to your online and offline transactions with us, such as rental location and vehicle type, as well as with information we receive about you from credit reporting agencies, our Affiliate companies and other third parties. An "affiliate" company ("Affiliate") includes our parent and subsidiary companies, as well as any entity that directly or indirectly controls, is controlled by or is under common control with such company.

NON-PERSONAL INFORMATION

As part of the standard operation of our Web Site, certain non-personal, anonymous information may be automatically provided to our Web servers by your computer. For each visitor to our Web Site, our Web server automatically recognizes the visitor's domain name or IP address (where possible), but not the visitor's e-mail address.

An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, Web servers can identify your computer by its IP address. In addition, we may collect your browser type and operating system. Except as otherwise explained in this policy, we may combine the non-personal information we collect from you (as described above and as described below, under "Cookies & Pixel Tracking") with your personal information.  

COOKIES & PIXEL TRACKING

Cookies are short strings of text sent from a Web server to a Web browser when the browser accesses a Web Site. In simplest terms, when the browser requests a page from the Web server that originally sent it the cookie, the browser sends a copy of the cookie back to that Web server. A cookie typically contains, among other things, the name of the cookie, a unique identification number, an expiration date and domain name information. Cookies may be "session-only" or "persistent." Persistent cookies last for more than one visit and are typically used to allow a visitor to our Web Site to personalize their experience.  

We may use cookies to analyze the traffic on our Web Site (such as total visitors and pages viewed), to personalize features and content, to save you the trouble of retyping your name or other information when you come back to our Web Site, and to make improvements to the Web Site based on the data we collect. We do not save passwords or other sensitive information in cookies. The use of cookies has become a standard in the Internet industry, especially at Web Sites that provide any kind of personalized service.

We may also use pixel tags (also known as "clear gifs," "Web beacons" or "1-by-1gifs") on our Web Site and in our advertisements. Pixel tags consist of a few lines of computer coding and are not visible to the site user. Pixel tags may be used to collect a variety of information about your visit to our Web Site and your interaction with our advertisements, including the pages you view, the features you use, the links you click and other actions you take.  

We use this information to provide personalized and relevant Web Site content and advertising to you, to measure the effectiveness of our marketing and advertisements, to enhance the effectiveness of our Web Site, to compile aggregate usage statistics, to determine if errors are being encountered on the Web Site and for other internal business purposes. We may work with our Affiliates and our service providers to help us track, collect and analyze this information. If you would like to opt out of this tracking, please click here.

We also work with a service provider that helps us to optimize our search engine marketing. It does this by associating pixel tags with the terms that you use when searching online for a rental car (for example, SUV or a certain destination). If you select National from among your search results, our service provider will analyze your search terms to present you with the most appropriate landing page (for example, SUVs available in Florida).

Our service provider does not tie the search terms or any other information to your personal information; it may tie search term information to your IP address. Please go to the section below, CHOICES YOU CAN MAKE ABOUT YOUR INFORMATION, for information about how you can block cookies and certain pixel tags.  

Cookies may also be placed by third parties during your visit to the Web Site. Our Affiliates and business partners (including our advertisers) may use these cookies in connection with their use of pixel tags for online preference marketing purposes (discussed below) or otherwise. We do not control these cookies. The use of cookies by advertisers has become standard practice in the Internet industry.  

We use third-party advertising companies to serve ads on our behalf across the Internet. These companies employ cookie and pixel tag technology to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to the Web Site and other Web sites. This information can include: date/time of banner ad shown, your cookie and the first three octets of your IP address. These companies do not collect personally identifying information. This anonymous information can also be used for online preference marketing purposes.  

These third-party advertising companies may use information about your visits to this and other Web sites in order to provide ads about goods and services of interest to you. If you would like more information about this practice, and to know your choices about not having this information used by these companies, click here.
 

HOW COLLECTED INFORMATION IS USED

We use the information we collect for the following purposes:

  • To assist you with reserving and renting.
  • To conduct other transactions that you request.
  • To service your account with us and/or membership in one of our programs, respond to your questions and contact you when necessary.
  • To provide you with discounts, coupons, offers and other information and opportunities and services that may be of interest to you.
  • To assist us in providing better products and services (for example, we may contact you by telephone, mail or email to assist us in evaluating the performance of our staff, to assess the quality of product and service received and to help us improve our Web Site, facilities and services).
  • To compile statistics and analysis about our customers' use of our Web Site, products and services, which statistics are only used internally to enable us to provide better customer service and products to you and other customers in the future.
  • To learn more about our Web Site traffic patterns and other use, in order to improve the functionality and features of our site.
  • To help us to operate, maintain and improve our systems and Web Site.

Data collected online may also be combined or merged with information you provide to us by means other than through this site as part of the standard business operations of National and its Affiliates; provided, however, this Privacy Policy applies only to data collected on-line. If the same information about you is gathered from this Web Site and also from other sources with different privacy policies, National may elect, in its sole discretion, to treat such information in accordance with the privacy policy that least restricts our use and disclosure of such information.  

We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other analytical purposes.

PLEASE BE AWARE THAT, UNLESS PROHIBITED BY LAW, YOUR USE AND/OR CONTINUED USE OF THIS WEB SITE SIGNIFIES YOUR EXPRESS CONSENT THAT INFORMATION MAY BE TRANSFERRED TO OR STORED ON SERVERS AND PROCESSED OUTSIDE THE COUNTRY OF YOUR RESIDENCE. PLEASE ALSO BE AWARE THAT THE PRIVACY LAWS OF THE UNITED STATES OR OTHER COUNTRIES WHERE INFORMATION MAY BE STORED MAY NOT BE AS COMPREHENSIVE OR OFFER AS MUCH PROTECTION AS THE LAWS OF OTHER COUNTRIES.

WITH WHOM THE INFORMATION MAY BE SHARED

We may disclose the information we collect from and about you:

  • When we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property (including, without limitation, our membership program), customers or other users of our Web Site, or anyone else who could be harmed by such activities.
  • To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
  • To our Affiliate companies for research and analytical purposes;
  • To our business partners and/or third parties, subject to confidentiality agreements as appropriate, for administrative, technical support or other business purposes as necessary to facilitate our transactions with you, analyze our data or to maintain and improve our services.
  • To your frequent flyer or other rewards program provider.
  • Otherwise with your consent. National or its Affiliates may sell or buy other businesses or entities. In such transactions, your personal information may be one of the transferred business assets. Also, in the event that National or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

Except as explained above, we will not share any of your personal information with any third party, unless we have received your express permission to do so.

LINKED SITES

Our Web Site may contain links to other Web Sites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web Sites. Accordingly, we recommend that you review the privacy policy posted on any Web Site that you may access through our Web Site.

CHILDREN'S PRIVACY

This Web Site is not directed to, and National does not knowingly collect personal information from, children under the age of 13. We recommend that parents actively participate in their children's use of the Internet.

CHOICES YOU CAN MAKE ABOUT YOUR INFORMATION

We give you a number of choices about the collection, use and distribution of your information. For example, we only send you e-mail advertisements with your informed consent These include special offers, promotions and new features, products and services from our Affiliates and/or business partners. Every National e-mail advertisement will provide you with the opportunity to remove yourself from our e-mail list. You may choose to opt back in to our email advertisements at anytime, in which your most recent action will prevail.

We give you the opportunity to opt out of our further use of your personally identifiable information, in accordance with the procedures set out in the section below, "Correcting or Changing Your Information."

As explained and provided for in the "Cookie & Pixel Tracking" section above, if you do not wish to block cookies altogether but want opt-out of the behavioral tracking we do on our website, please click here and / or for your choices with third party ad serving companies, please click here.

By adjusting the settings in your browser, you can refuse to accept cookies or give yourself the opportunity to accept or reject cookies, or receive notice of cookies. In addition, software programs are available that block cookies. Blocking certain cookies will also block the use of certain pixel tags. Please note that refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.

CORRECTING OR CHANGING YOUR INFORMATION/CONTACTING NATIONAL

We are very concerned about the accuracy of the information we collect and make efforts we deem appropriate to ensure that the information we have is accurate and up-to-date. If you wish to review, amend, correct, update or direct us to make no further use of your personally identifiable information we have collected about you online, please contact us. Please also contact us if you have any questions about privacy on our Web Site. You may contact us via e-mail at [email protected], and we will attend to your request and make any necessary revisions. If you prefer, residents of the United States of America can call us at (877) 858-3884 or send mail to us at: Vanguard Car Rental USA Inc, d/b/a National Rent A Car, National Contact Center Customer Care Department, 8420 St. John Industrial Drive, St. Louis, MO 63114.

We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.

SECURITY PROCEDURES

We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC to our servers. For certain transactions, we use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet.

Once we receive your information, we take steps that we believe are reasonably appropriate to protect its security, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods, as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data.

If you have a user name and password for any of the features on our Web Site, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or e-mail for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. When we do, we will change the Effective Date located at the beginning of this Privacy Policy. If we change this Privacy Policy in a material way, we will provide appropriate online notice to you.

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